C.H.A.M.P.S.

C.H.A.M.P.S. is a program that focuses on our customer. It ensures that we listen, respond, and give our customers what they expect. C.H.A.M.P.S. is a way of life at all of our restaurants.

There are multiple components to C.H.A.M.P.S.: Orientation Training, CHAMPSCHECKs and Celebrating CHAMPIONS.

  • Orientation Training – New Team Members will be certified during the Introductory Track.
  • CHAMPSCHECKs – The measurement tool used to tell us how we’re doing on delivering C.H.A.M.P.S.
  • Celebrating CHAMPIONS – The Team Member recognition program.

Each letter of C.H.A.M.P.S. stands for something that our guests told us was important to them — something that makes each customer experience great.

Cleanliness
Hospitality
Accuracy
Maintenance
Product Quality
Speed