ADF Companies’ operating principles are aligned with those of YUM:
Customer Mania! We not only listen and respond to the voice of the customer, we are obsessed to go the extra mile to make our customers happy.
Our Formula for Success:
People capability first… satisfied customers and profits follow.
How We Lead:
1. Be Customer Maniacs
2. Know and Drive the Business
3. Build and Align Teams
How We Win:
1. Run Great Restaurants
How We Work Together:
1. Customer Mania
2. Belief in People: We believe in people, encourage ideas from everyone and actively develop a workforce that is diverse in style and background.
3. Recognition: We find reasons to celebrate the achievements of others and have fun doing it.
4. Coaching and Support: We coach and support each other.
5. Accountability: We do what we say and are accountable for our actions.
6. Executional Excellence: By continuously improving and innovating, we surpass last year's results.
7. Positive Energy: We execute with positive energy and intensity… we hate bureaucracy and all the nonsense that comes with it.
8. Teamwork: We practice team together, team apart after productive conflict.